Crytycal Services Management has been the bench mark in monitoring solutions since 1991. CSM has partnered with nearly every one of North America’s largest telecom and network service providers. Our reputation has placed us in a position to be the “go to” company when customized solutions are required. The reason CSM’s solutions have been so valuable to the industry is our tools were developed for our own use as a telecom service provider for over 35 years. The foundation of our multiple solutions has always been our firsthand knowledge of what is needed to deliver the best in class service and how to minimize cost associated with service delivery. CSM has supplied or supported the monitoring of over 100,000 end-users over the past decade.
In addition to this tremendous legacy, CSM has evolved with the industry as it has moved into the VoIP, Virtualized and UC markets because we operate in that business ourselves. We continue to develop tools we actually use for our own business. We know where the pain points are and address them with the most practical and efficient solutions imaginable. The best thing is our VoIP, UC and network performance solutions are vendor agnostic. Whether Cisco, Avaya, ShoreTel, Mitel, Adtran, Polycom, Lifesize, ect. we can deliver the most cost effective, cloud based solution available today. Our goal is to enable your operations to run with minimal tools, yet produce the maximum end-user-experience. That’s why CSM remains the industry benchmark.